Question 1

$180/m — What does "m" stand for?

Accepted Answer

The "m" = 1,000. $180/m equals $180 for 1,000 contacts (rows) of information on an XLS file. It does not stand for "monthly cost."

Question 2

How often is your file updated?

Accepted Answer

We update our file every week of the year, adding new contacts and revised contact information regularly. We also have our full database hard bounce verified and cleaned three times annually by a third-party industry leader in database hygiene.

Question 3

Why is your pricing so much lower than your competitors?

Accepted Answer

We don't carry the overhead and moving parts that our competitors do, and those savings are passed directly to our customers. There are no minimum orders, no additional charges for data selects, and no file delivery fees. All data is always unlimited-use for 12 months.

Question 4

Do you have a minimum order amount?

Accepted Answer

No minimum orders or dollar amounts. We also provide file suppression at no cost.

Question 5

How many hard bounces should I expect?

Accepted Answer

This can vary by demographics and job titles, but we never expect more than a 7% hard bounce rate on average. Any hard bounces exceeding 7% will be credited to the user's account (applies to the first email deployment of the leased file within 20 days of receipt). Choosing your email deployment provider carefully is critical. Platforms like Constant Contact and Mailchimp often yield lower deliverability for professional and institutional domains. We recommend a more boutique, specialized deployment company.

Question 6

How is the data file sent and in what format?

Accepted Answer

The XLS or CSV file (depending on size) is automatically sent to your Physician Data account. This generally takes 1-3 minutes from the time of purchase when a credit card is used. If Invoice is selected as the payment method, we will release the file manually. Log into your Physician Data account, refresh your browser, and look for the download icon to access your file.

Question 7

At the end of the 12-month lease, do I have to purge all leased data, including new customers I acquired?

Accepted Answer

No. Customers you have acquired through direct interaction from using our data are yours to keep. If you had interaction with a contact (a reply, phone call, or purchase), you may add them to your house file. A simple email open alone does not constitute use of the data as a house file beyond the lease period.

Question 8

Can we bring the emails in-house and manage our own campaigns?

Accepted Answer

Yes. You have unlimited access to the file for 12 months. Simply upload the email and data into your CRM and market to your audience directly.

Question 9

Do you deploy emails on behalf of your customers?

Accepted Answer

No. We are specific to our data vertical and do not provide email deployment services. Visit our Email Deployment page at https://physician-data.com/email_deployment for recommended boutique deployment providers that are familiar with our database and deliver strong results.

Question 10

What are the CAN-SPAM compliance requirements?

Accepted Answer

Key CAN-SPAM requirements include: (1) Use accurate From, To, and Reply-To information. (2) Use non-deceptive subject lines. (3) Identify the message as an advertisement. (4) Include your valid physical postal address. (5) Provide a clear opt-out mechanism. (6) Honor opt-out requests within 10 business days. (7) Monitor and remain responsible for any third parties sending on your behalf.

Question 11

What types of physicians and healthcare professionals are in your database?

Accepted Answer

Our database includes MDs, DOs, nurse practitioners (NPs), physician assistants (PAs), registered nurses (RNs), dentists, optometrists, chiropractors, physical therapists, and other licensed healthcare professionals across the United States. Coverage includes both individual practitioners and group practice contacts.

Question 12

Can I filter by medical specialty?

Accepted Answer

Yes. Our Build-A-List tool allows you to filter contacts by medical specialty, including primary care, cardiology, oncology, orthopedics, pediatrics, psychiatry, surgery, radiology, and many others. If you need a specific specialty not listed, contact us and we can confirm availability.

Question 13

How many physician and healthcare professional contacts are in your database?

Accepted Answer

Our database contains over 1.1 million verified physician and healthcare professional contacts across the United States, with new and updated records added weekly. Use our Build-A-List tool or contact us to get an exact count for your specific specialty or geographic targeting.

Question 14

Do you have contacts at hospitals, health systems, and medical groups?

Accepted Answer

Yes. In addition to individual practitioner contacts, our database includes administrators and clinicians at hospitals, health systems, medical groups, outpatient clinics, and specialty practices. You can filter by practice setting to target the right level of the healthcare organization.

Question 15

Can I filter by geographic area, practice size, or hospital affiliation?

Accepted Answer

Yes. Our Build-A-List tool allows filtering by state, region, city, specialty, practice type, and other selects. This enables you to build highly targeted lists for regional campaigns or national outreach programs.

Question 16

What types of companies use Physician Data?

Accepted Answer

Our customers include pharmaceutical companies, medical device manufacturers, healthcare IT vendors, medical publishers, CME providers, practice management solution companies, healthcare staffing firms, insurance providers, and any organization that markets products or services directly to physicians and clinical staff.

Question 17

Can I use the data for direct mail as well as email campaigns?

Accepted Answer

Yes. Our data files include mailing addresses in addition to email addresses, making them suitable for direct mail, journal mailers, conference follow-ups, and multi-channel campaigns. You can use the file for email, direct mail, or both within your 12-month lease.

Question 18

Is the data suitable for pharmaceutical and medical device marketing?

Accepted Answer

Yes. Our physician contact data is widely used by pharmaceutical and medical device companies for professional outreach, product launches, CME invitations, and clinical education campaigns. All outreach must comply with applicable FDA, PhRMA, and industry guidelines in addition to CAN-SPAM requirements.

Question 19

What fields or columns are included in the physician data file?

Accepted Answer

A standard data file includes: first name, last name, professional title or designation, specialty, practice or institution name, email address, mailing address (street, city, state, ZIP), and phone number where available. Additional fields may be available depending on your selected segment. Contact us to confirm.

Question 20

Can I integrate the data with my CRM or marketing automation platform?

Accepted Answer

Yes. Files are delivered in XLS or CSV format, compatible with all major CRM and marketing automation platforms including Salesforce, HubSpot, Veeva, Marketo, and others. Simply import the file using your platform's standard data import workflow.

Question 21

Do you offer an API for accessing physician contact data?

Accepted Answer

We do not currently offer a public API. Data is delivered as a flat file (XLS or CSV) to your Physician Data account. If you have a high-volume or ongoing data need, contact us to discuss custom delivery options.

Question 22

What is the best time of year to market to physicians and healthcare professionals?

Accepted Answer

Healthcare professionals are reachable year-round, but campaigns tend to perform best outside of major medical conference weeks and holiday periods. January through March and September through November are typically strong windows. Avoid late December and major CME conference periods when open rates drop.

Question 23

What open and click rates should I expect from physician email campaigns?

Accepted Answer

Physician email campaigns typically see lower open rates than general B2B campaigns due to high inbox volume and spam filtering in clinical environments. Well-targeted campaigns with strong, specific subject lines and relevant clinical or professional value typically see open rates in the 8-15% range. Deliverability and sender reputation are critical factors.

Question 24

How do I improve deliverability when emailing physicians?

Accepted Answer

To maximize deliverability to physician email addresses: use a reputable B2B or healthcare-specialized deployment provider, authenticate your sending domain with SPF, DKIM, and DMARC records, avoid spam trigger words, keep image-to-text ratios balanced, and always include a physical address and clear unsubscribe link. Many physician inboxes are managed by enterprise health system IT security, so sender reputation and domain authentication are especially important.

Question 25

Is physician contact data legal to purchase and use?

Accepted Answer

Yes. Purchasing and using professional contact data for B2B healthcare marketing is legal under U.S. law. Our data consists of professional contact information for licensed healthcare practitioners and administrators. All use is subject to CAN-SPAM compliance, and users marketing pharmaceutical or medical device products must also comply with applicable FDA and industry guidelines.

Question 26

Is your physician data HIPAA compliant?

Accepted Answer

Our database contains professional contact information for physicians and healthcare providers, not patient health information. HIPAA (Health Insurance Portability and Accountability Act) governs protected patient health information (PHI), not professional contact data for healthcare practitioners. Our data does not include any patient records or PHI.

Question 27

How is Physician Data different from a general data broker?

Accepted Answer

Unlike general-purpose data brokers, Physician Data is a specialized vertical database built exclusively for the healthcare and physician market. We maintain this database with dedicated weekly updates and triple-annual hygiene cleaning. Our vertical focus means deeper specialty coverage, higher contact accuracy, and more relevant selects than a general broker can provide.

Question 28

Do you offer a data guarantee or credit policy?

Accepted Answer

Yes. If your hard bounce rate exceeds 7% on the first email deployment of a leased file within 20 days of receipt, we will credit the overage to your account. We stand behind our data quality and encourage customers to contact us with any concerns about their file.

Question 29

How do I place an order on Physician Data?

Accepted Answer

Visit physician-data.com and use our Build-A-List tool to select your desired contacts by specialty, state, practice type, and other filters. Once your list is configured, proceed to checkout. Orders paid by credit card are delivered to your account within 1-3 minutes. Invoice payments are processed manually.

Question 30

Can I preview or sample the data before purchasing?

Accepted Answer

Yes. We offer a sample request option so you can review a representative portion of our data before committing to a purchase. Visit physician-data.com/request_sample or contact us directly to request a sample for your target specialty or region.

Question 31

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and invoice (purchase order) payment. Credit card orders are fulfilled automatically. Invoice orders are processed manually. Contact us if you have specific payment or procurement requirements.

Question 32

Can I reorder or refresh my list after 12 months?

Accepted Answer

Absolutely. Many of our customers renew annually to capture newly added practitioners, updated contact information, and specialty expansions. When your 12-month lease expires, you can reorder the same segment or adjust your selects. Contact us for assistance.

Question 33

What is the difference between leasing and buying a physician data list?

Accepted Answer

When you lease a data list from Physician Data, you have unlimited use of the file for 12 months. At the end of the lease, you may not continue using contacts as a house file unless you have had direct interaction with them. Leasing is the industry standard and keeps pricing accessible while ensuring your data stays current.

Question 34

How does Physician Data compare to AMA list rentals or other healthcare data vendors?

Accepted Answer

Major vendors like the AMA list rental program and large healthcare data brokers typically require larger minimum orders, charge for selects, and come with higher per-thousand pricing. Physician Data offers no minimums, no extra select fees, and competitive per-thousand pricing with the same depth of specialty and geographic coverage.

Question 35

How do I write a cold email to a physician or healthcare professional?

Accepted Answer

The most effective physician cold emails are brief, clinically or professionally relevant, and lead with value. Reference a specific challenge facing the specialty (administrative burden, prior authorization delays, patient outcome goals, practice efficiency) and explain how your product addresses it in one or two sentences. Avoid overly promotional language. Subject line clarity and sender credibility are especially important in healthcare inboxes.

Question 36

How do pharmaceutical and medical device companies typically reach physicians?

Accepted Answer

The most effective channels for physician outreach include targeted email campaigns using verified contact data, medical conference presence (AMA, specialty society meetings), peer-reviewed journal advertising, direct mail for high-value targets, and digital advertising on medical professional platforms. Email outreach using accurate, specialty-segmented data remains one of the highest-ROI channels for B2B healthcare marketers.

Question 37

How do I log into my Physician Data account?

Accepted Answer

Visit physician-data.com and click the Login link in the navigation menu. Enter your registered email address and password to access your account and download your purchased files.

Question 38

How do I contact Physician Data customer support?

Accepted Answer

You can reach us through the contact form at physician-data.com/contact. We are responsive during standard business hours and happy to assist with questions about your order, your data file, account access, or custom list needs.

Question 39

Do you offer refunds?

Accepted Answer

Because our data is delivered digitally and immediately upon purchase, we do not offer refunds on completed orders. However, we stand behind our data quality. If you experience hard bounce rates exceeding 7% on your first deployment within 20 days of receipt, we will credit the overage to your account. Contact us if you have any concerns.

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